Overview
MessageMate is designed to increase the productivity and efficiency of your business by using SMS to directly communicate appointments, greetings and messages to all your clients.
The system incorporates a facility to SMS each of your clients individually with a personalized message (e.g. “Please remember your appointment on the 21st May with Dr Smith at 08:30am.”) or to send all your clients the same message ( e.g. “Compliments of the season from all at Dr Smith’s practice.”) quickly and inexpensively.
This system is specifically aimed at assisting the small business in: holding onto revenue by lowering appointment attrition rate, servicing customers regularly and increasing their loyalty by direct communication to the client (greetings, bills etc).
System Requirements
To use AppointMate, your computer must have one of the following Windows operating systems:
Windows 98 • Windows NT • Windows 2000 Professional • Windows XP Professional or Windows XP Home Edition
Your computer must also meet the following minimum requirements.
Entry level Pentium/Celeron • 32 MB of RAM • 8 MB of available hard disk space
CD-ROM or DVD-ROM drive • 56 K Standard Modem • An Internet Dial-Up Connection
Features
- Send single or bulk SMS’s
- Personalise messages
- Import contacts is Tab Delimited format for bulk SMS sending
- Create SMS templates
- SMS replies emailed to your Inbox at no charge
- View your sent messages history in the Sent SMS folder
Support
A detailed, step by step user manual is available for download:
Once you have downloaded and saved the user guide off to a location on your PC please unzip the file. You can then open the index.html file to view the User Guide locally on your PC.
Microvet clients who are wanting to send Vaccination Reminders via SMS are free to peruse our step by step tutorial walking you through the process:
Channel Mobile Microvet SMS User Guide
If you are still experiencing problems please feel free to contact our help desk on 0860 104 671 or support@channelmobile.co.za for assistance.
FAQ
Question:
I am unable to send SMS’s from the MessageMate system.
Solution:
Troubleshooting should always take the following format on MessageMate as there are a limited amount of errors that will occur all with the same solution.
- Can you send and recieve external e-mail? If the e-mail is failing or not delivering the SMS system will not work.
- Can you connect to the Internet? If you are unable to connect to the Internet their is a high probablilty that you are having problems with your ISP and the SMS system will not work.
- Do you have any antivirus software running on your PC? Message Mate runs through port 25 and Nortons Anti Virus is known to block the port.
If all above solutions don’t work then please contact Channel Mobile support on 0860 104 671 or support@channelmobile.co.za
Question:
How do I create a template in Message Mate?
Solution:
- Located just above and to the right of the message field area is a box containing an elipses (three dots) called ‘Message’.
- Click on the box, a window called ‘Standard Messages’ appears.
- Type the SMS template into the window and close it.
- Then click on the drop down arrow in the message field area and your SMS template will appear, click on it and it is inserted into the message field.
Question:
How do I find the mail server settings on my PC?
Solution:
- In Outlook go to – Tools – Email Accounts – Next – It will display the mail server details.
MessageMate download: MessageMate V 1.36.zip